Your Satisfaction is Important to us!
Frequently Asked Questions
1. Cleaning supplies that the customer has to provide on the cleaning day
Vacuum cleaner, mop, sponges, rags and clothes, bathroom cleaner, glass and windows cleaner, floor
cleaner, toilet bowl cleaner, stainless steel cleaner.
2. Payment Options
Cheque or cash on the cleaning day. Online credit card routine payments for weekly or bi-weekly
You can request an electronic receipt on the next day after cleaning. We send receipts upon
customers' requests, so you need to provide us with your e-mail address and all relevant
4. How many employees will come to my place?
Depending on the job and size of your space, we either send one or a team of two/three
5. Will the same person come to my place every time?
Usually we send the same cleaning lady on a weekly or bi-weekly basis, but in case of her illness
or any other emergency situation, we will let you upfront if another person is coming.
6. Do I have to be home?
It's not required. We usually are given a copy of our clients' keys and the alarm code.
We don’t mind friendly pets of any size. Please, understand that we do not take the
responsibility for your pets while we do the cleaning (feeding, walking, etc.)
8. Will the first cleaning take longer?
The first cleaning or one-time cleaning will take longer so that our maids can give your
place that deep cleaning it needs.
9. What time are you open?
Our office is open from 9 am to 6 pm Monday to Saturday, and you will also be scheduled during this time.
10. Is there any minimum quantity of hours per cleaning?
The minimum of 4 hours per cleaning visit applies. The estimate that is provided to a customer
may not guarantee that all the customer’s desired cleaning tasks will be done in a specific time
period, as each estimated is based by the square footage and it is impossible to tell exactly
how many hours it may take to clean a specific place, so some degree of a
flexibility is required.
* Please note that all services provided depend on a customer's requirements and/or preferences and time
spent on providing individual projects & tasks. Call for a free cleaning quote now: (877) 257-9216.